Our specialists have been maintaining the Ain department's fibre optic network for the past eight years, in close cooperation with the SIEA, which has renewed its confidence in them for the upcoming four years. The contract was signed for two years, and  is renewable once. Our employees are to provide on-call maintenance (24/7) and preventive maintenance for the network, which will be completed this year. 

“With almost 150,000 subscribers on the fibre optic network and 300,000 outlets built to date, we have seen an exponential increase in our servicing operations over the years. We are currently recording 2,000 call-outs per month, representing growth of 30% per year”, explained Business Manager Clément Bonnard.  

Our experts have set up a control centre to manage this and other maintenance contracts. This operational structure caters for all types of customer, and can also meet the maintenance needs of Group entities. 

“Our 24/7 call centre is staffed by around 15 technical assistants and supported by a control centre equipped with a wall of screens featuring advanced supervision tools. These tools enable us to optimize each call-out operation and make it more efficient for our customers. Thanks to a high-performance ticketing system we can provide turnkey support, managing the creation and follow-up of requests using CMMS. Our technical assistants also handle service qualification so that the right technicians can be assigned to the appropriate work centres”, continued Clément Bonnard.  

This offer guarantees optimized, responsive management for all projects, with technical support at every stage. Our experts focus on simplifying operations, maximizing efficiency and ensuring transparent, high-quality follow-up for our customers.